If you send us a complaint, we will:

• Acknowledge receipt of your complaint.
• Provide you with the contact details of the person who will handle your complaint.
• Investigate the matter and resolve it in a fair manner.

It’s important to us that you are satisfied with the outcome of your complaint.

If the complaint has not been resolved to your satisfaction, you may refer it to the Sanlam Arbitrator, an impartial person who investigates disputes between dissatisfied clients and Glacier or other subsidiaries of Sanlam.

The contact details of the Sanlam Arbitrator are:

• Fax: +27 21 957 1786
• Email: arbitrator@sanlam.co.za

If you are dissatisfied with the Sanlam Arbitrator’s answer, you may send your complaint to the relevant ombudsman:

If you send us a complaint, we will:

• Acknowledge receipt of your complaint.
• Provide you with the contact details of the person who will handle your complaint.
• Investigate the matter and resolve it in a fair manner.

It’s important to us that you are satisfied with the outcome of your complaint.

If the complaint has not been resolved to your satisfaction, you may refer it to the Sanlam Arbitrator, an impartial person who investigates disputes between dissatisfied clients and Glacier or other subsidiaries of Sanlam.

The contact details of the Sanlam Arbitrator are:

• Fax: +27 21 957 1786
• Email: arbitrator@sanlam.co.za

If your complaint was still not resolved to your satisfaction, you may refer to the Complaints Guide for the details of the relevant ombudsman:

Download the Complaints Guide and Form

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